Terms of service

Terms & Conditions

By accessing or placing an order through Gems by Hoda, you agree to the terms outlined below. Please read them carefully before using our website or purchasing our products.

1. General Information

All content on this website, including product descriptions, images, and designs, is the intellectual property of Gems by Hoda. Reproduction, distribution, or use of this content without written permission is strictly prohibited.

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website.

2. Product Information

Each item is handmade and may vary slightly from the images shown. These variations are part of the design and reflect the unique, organic nature of handcrafted jewelry.

We do our best to display product colors and details accurately. However, actual colors may vary slightly due to screen settings.

3. Orders

All orders are subject to availability and acceptance. We reserve the right to refuse or cancel any order at our discretion.

Once an order is placed, you will receive a confirmation email. Please review it carefully and notify us immediately if any information is incorrect.

4. Pricing

Prices are listed in EGP and are subject to change without notice. Shipping fees and any applicable taxes are added at checkout.

5. Payment

We accept secure payments through [credit/debit card]. Your payment information is never stored or shared.

6. Shipping & Delivery

Please review our [Shipping Policy] for detailed information about processing times, delivery methods, and customs responsibilities.

7. Refunds & Exchanges

Due to the handmade nature of our pieces, we do not offer refunds. Exchanges are accepted under specific conditions. Please refer to our [Refund & Exchange Policy] for full details.

8. Custom Orders

Custom and personalized pieces are made specifically for you and are non-refundable and non-exchangeable unless they arrive damaged or with a significant defect.

9. Intellectual Property

All designs, logos, images, and written content are the property of Gems by Hoda. Any use without permission is a violation of intellectual property laws.