Refund policy

Refund & Exchange Policy

At Gems by Hoda, each piece is handcrafted with care and intention. Due to the unique nature of our jewelry, we ask you to read the following policy carefully before placing an order.

Returns & Refunds

We currently do not offer refunds on purchases, as each item is made by hand and often made to order or one-of-a-kind.

However, if you believe your item arrived damaged or there is a significant issue, please contact us within 3 days of receiving your order at orders@gems-byhoda.com , with clear photos and a description of the issue. We will review your case and offer a suitable resolution where applicable.

Exchanges

We only offer exchanges for the same item in the following cases:

The item is defective or damaged upon arrival.
You received the wrong product.

To be eligible for an exchange:

You must contact us within 2 days of delivery.
The item must be unused, in its original condition, and returned in its original packaging.
You must provide proof of purchase.

Please note:

Customers are responsible for the return shipping costs unless the exchange is due to an error on our part.
We cannot guarantee availability of the same item, especially for one-of-a-kind or limited edition pieces. If the item is not available, we will offer store credit or a similar alternative.